Terms and Conditions

Opening Hours

Box Office Mon | 10am - 5.30pm

Tue-Sat | 10am - 7.30pm
(or until start of the last event)

Sun | Opens one hour before start of first event, closes after start of last event

  • All tickets and discounts are subject to availability. The Maltings reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Full details of current ticket prices are available on each event page.
  • We reserve the right to make any alterations to the advertised programme necessitated by unavoidable cause without prior notice.
  • We reserve the right to offer promotional discounts. Only one discount is available per ticket. Once a ticket is purchased, no discount will be made retrospectively.
  • When offered, concession prices are available to Over 60s, unwaged/income support, people with disabilities (assistants accompanying people with disabilities get a free ticket), Under 18s. Children’s prices are for Under 16s.
  • Family tickets, when available, equate to four Stalls tickets (minimum two under 16s).
  • Friends of The Maltings are eligible for additional discounts on highlighted performances and screenings. 
  • A £1.50 Booking Fee (per transaction) applies to all credit/debit card payments, including online transactions.
  • A £1 mandatory Refurbishment Contribution fee is included in the advertised ticket price and goes directly towards helping The Maltings maintain and improve its facilities.
  • If tickets purchased online or by telephone are posted to the customer, a £1.60 First Class P&P fee per transaction applies. (NB: tickets purchased one week or less before an event must be collected in-person from the Box Office.)
  • Please check that your tickets are correct (date and time) when you receive them as mistakes cannot be rectified at a later date.
  • Tickets are non-refundable, but may be exchanged or transferred at the management’s discretion.
  • It may be possible to resell tickets through the box office, but only after The Maltings full allocation has been sold. A service & handling fee of £1 per ticket will apply.
  • We only accept reservations for group bookings of 10 or more tickets at the management’s discretion, and only where there is a single group booker. Group reservations must be paid in full 28 days before the event date.
  • Late arrivals will only be admitted if and when there is a suitable break in the performance, broadcast or film.
  • We reserve the right to refuse admission.
  • Children aged 2 & under have FREE entry to select Film and Live shows, but do not get a chair to themselves. They must sit on the knee of an accompanying adult. We reserve the right to refuse entry to children aged 2 and under if the show is not suitable. All tickets for children aged 2 and under must be booked through Box Office.
  • Customer images may be captured for security, archival or publicity purposes. Any concerns should be directed to the Box Office on arrival.
  • Our Mobile Phone, Tablet and Wearable Technology Policy applies at all events (see below).

Mobile Phone, Tablet and Wearable Technology Policy
Portable technology is a part of everyday life, but the sound and illuminated screens can be very disruptive in the theatre. All electronic devices must be SWITCHED OFF or set to SILENT MODE during all events, including films. NO TEXT MESSAGING. NO WEARABLE TECHNOLOGY CAPABLE OF RECORDING IMAGES. Customers with wearable technology capable of recording images may not enter cinema or broadcast screenings. No exceptions. Anyone in violation of this policy may be asked to leave and no refund will be offered.

 

The Maltings Theatre & Cinema is operated by The Maltings (Berwick) Trust Registered Charity No: 701194