The Maltings (Berwick) Trust – Terms & Conditions
These Terms & Conditions apply to all events, exhibitions, screenings, workshops, activities and venue hires presented by or taking place at The Maltings (Berwick) Trust, including venues operated by the Trust such as The Maltings Cinema, Maltings at Hide Hill and the Granary Gallery.
Ticketing & Bookings
We reserve the right to amend the advertised programme, schedule, artists, performers, exhibitors or content where circumstances beyond our control make this necessary.
All tickets, discounts and concessions are subject to availability.
The Maltings (Berwick) Trust reserves the right to introduce discounts, special offers and price changes without prior notice.
Only one discount or concession may be applied per ticket. Discounts cannot be applied retrospectively after purchase.
Current ticket prices are available on individual event listings.
Capital Development Contribution
A mandatory Capital Development Contribution of £1 is included in the advertised ticket price for live performances presented in Maltings venues. This contribution supports The Maltings (Berwick) Trust’s ongoing programme of building maintenance, venue improvements and investment in audience facilities.
Ticket Delivery
Tickets purchased online or by telephone are issued as e-tickets and sent by email.
Printed tickets can be produced and posted on request. A First-Class postage and administration fee of £1.70 per transaction applies.
Tickets purchased within seven days of an event may not be eligible for postal delivery and should be collected from Box Office.
Customers are responsible for checking ticket details upon receipt. Errors must be reported promptly, as corrections may not be possible at a later date.
Exchanges, Cancellations & Refunds
If you are unable to attend an event, tickets may be exchanged for another event or performance, subject to availability and at the discretion of Box Office.
If an event, exhibition, screening, workshop or activity is cancelled or rescheduled by The Maltings (Berwick) Trust, customers will be offered an exchange or refund.
Refunds will not be issued for non-attendance.
We may, at our discretion, offer a ticket resale service once our full ticket allocation has sold. Where resale is possible, a service and handling fee of £1 per ticket will apply.
Group Bookings
Group booking reservations are available for groups of 10 or more tickets where there is a single group organiser.
Schools and organised groups should contact Box Office directly.
Group reservations must be paid in full no later than 21 days before the event date.
Admission & Attendance
Late arrivals may only be admitted at an appropriate break in the event, performance, screening or activity, or where it is safe and practical to do so.
We reserve the right to refuse admission or require any person to leave a venue where their behaviour is disruptive, unsafe or breaches these Terms & Conditions.
Some events may contain age restrictions or content advisories. Customers are responsible for ensuring that attendees meet any age requirements.
Accessibility
Our Accessible Ticket Policy allows one complimentary companion/carer ticket to be booked alongside each eligible accessible ticket.
Children & Families
Children aged two years and under may be admitted free of charge to selected events, screenings and activities, provided they sit on the lap of an accompanying adult and do not occupy a separate seat.
Babes in Arms tickets must be booked through Box Office.
We reserve the right to refuse admission to infants where an event is considered unsuitable.
Events specifically designed for young children may require a separate ticket regardless of age.
Assistance Dogs & Animals
Dogs are not permitted in our venues, except for registered Assistance Dogs.
Photography & Filming
Photography, filming and audio recording may take place at events, exhibitions and activities for promotional, archival and marketing purposes.
By entering our venues, you acknowledge that you may be photographed, filmed or recorded and grant permission for your image, likeness and voice to be used by The Maltings (Berwick) Trust in promotional materials, publications, social media and other media formats without compensation.
If you do not wish to be photographed or recorded, please notify a member of staff upon arrival.
Mobile Phones, Tablets & Wearable Technology
Mobile phones, tablets, smart watches and other electronic devices must be switched off or set to silent mode during events and screenings.
The use of photography, video recording or audio recording equipment during performances, screenings or where otherwise prohibited is strictly forbidden unless expressly authorised by The Maltings (Berwick) Trust.
Exhibitions & Gallery Spaces
Visitors must not touch artworks, displays or exhibition materials unless explicitly invited to do so.
The Maltings (Berwick) Trust reserves the right to restrict access to particular exhibits, spaces or installations where necessary for conservation, safety or operational reasons.
Children visiting exhibitions must remain under the supervision of a responsible adult at all times.
Venue Hire & Programming
The Maltings (Berwick) Trust supports creative expression, cultural participation and community dialogue through the arts.
We welcome venue hire applications that align with our charitable objectives and commitment to inclusivity.
To ensure the safety and wellbeing of our staff, visitors and communities, we reserve the right to refuse or cancel venue hire bookings where activities may threaten public safety, contravene legislation, breach our policies, or conflict with our values and charitable purposes.
The Maltings (Berwick) Trust remains politically neutral and does not endorse political parties or candidates.
General
The Maltings (Berwick) Trust reserves the right to amend these Terms & Conditions at any time. The latest version will be available on our website.