We want everyone to enjoy their time with us

We’re committed to ensuring as many people as possible enjoy our programme.

Below is information on how we’ve made our venues accessible. Please get in touch with our friendly box office team for help with any additional queries. We recommend booking wheelchair spaces in advance.

Venue access

  • Disabled parking spaces available in the public car park in front of our venue
  • Level and ramped access is located to the far left of the front entrance
  • Power assisted doors at the front entrance
  • Lift located in the foyer with access to all floors
  • Adapted toilet on floor -3
  • Our Main House has a fixed number of
    wheelchair spaces, which we recommend pre-booking at Box Office
  • Our Studio has centre handrails. Seating in the
    studio is unassigned, however disabled seating in the front
    row can be reserved through the Box Office.
  • We welcome guide dogs
  • If you need any additional information or you’d like a large
    print version of our brochure, please contact the Box Office.

Baby changing facilities & breast feeding

Baby changing facilities are located on floor -3 (accessible by lift). The Maltings supports the rights of women to discreetly breastfeed in all public areas of the building.

  • The Granary Gallery is located on the second floor of the YHA and has full disabled access including lift and ramp access.
  • There is Disabled parking available at Bridge Street Car Park.
  • The Granary welcomes guide dogs.
  • The Gymnasium Gallery is all on ground level with full disabled access including ramped access.
  • Disabled parking is available at Parade Car Park.
  • The Gallery welcomes guide dogs.

As well as doing our best to make physical access to our buildings as straightforward and comfortable as possible, we’re also developing new strands of work.

Accessible Cinema

For films with repeat screenings, we aim to schedule at least one screening with subtitles for anyone affected by hearing loss.

Our autism-friendly relaxed screenings are scheduled throughout the year offering a sympathetic sensory experience for people on the autism spectrum and their friends and family, this includes leaving the lighting on low, reducing the volume, not screening trailers or adverts, making it known that it’s okay to make noise and move about, offering the Stage Door Bar as a “chill-out space”.

We host monthly Memory Laners dementia-friendly screenings in our Studio (raked seating and also chairs and tables on a level floor), showing specially selected classic films. Everyone’s welcome, but especially those with dementia and their carers – a chance to sit back and relax, and share an hour or two of old-fashioned entertainment. We don’t show trailers or adverts, so films start promptly at 2pm. Doors will open 20 minutes before, so there’s plenty of time to find a seat.

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